Customer reviews of Ideal Car Centre

By Dave on 15 July 2024 | Purchase not verified

Very good coustomer service Easy to deal with and fast turn around . Very nice car and cleaned and valeted to a high standered

By Anonymous on 15 July 2024 | Purchase not verified

Andy is super helpful, the cars are really well priced and love the no nonsense way they do business it’s really straight forward.

By Anonymous on 12 July 2024 | Purchase not verified

Very helpful and honest, no issues whatsoever

By Samantha on 10 April 2024 | Purchase not verified

Rude staff. Sell cars that are filthy yet say they have been cleaned. Will not allow you to collect at the weekend so you have to pay for delivery which is not anywhere near the price they estimate on their website. The car I bought had dog hair all over the boot. The roof interior was filthy. The vents all clogged with dirt. When I viewed it it was at the back of their garage surrounded by other cars with no way of getting it out to see it properly. When I complained that it was filthy after it was delivered and that the MOT said there is a nail in the tyre they were rude. Only offered £15 to get a tyre repair and £10 to get it valeted inside and out. I had even bought the extra warranty but they did not care. They are appalling.

Reply from Ideal Car Centre on 10/04/24

Whilst we never like to have unhappy customers and strive to keep people happy, unfortunately in this instance what you are saying is not true, we went out of our way to keep you happy and you were rude, aggressive, unreasonable, and threatened us with 'so many bad reviews all across Manchester' simply as you were trying to extort more money out of us. It was explained on our website and prior to sale and numerous times to you afterwards that we do not deliver cars ourselves or organise delivery. We put you in touch with delivery companies who usually charge approximately £1.50 per mile but they would confirm exact costs with you, which they did and you simply weren't happy. Unfortunately delivery is nothing to do with us. You stated the tyre had a puncture, and despite it never needing inflating whilst in our possession, we agreed to cover the cost of a puncture repair. The car was valeted and you viewed it prior to sale and it was clean, however we apologised to you if you thought the valet was not up to our usual standards and we offered to pay for the car to be valeted. We were polite and tried to be helpful at all times but you immediately became rude and aggressive and threatening, and it was very clear you were threatening to leave bad reviews unless we paid you what you wanted.

By Anonymous on 18 March 2024 | Purchase not verified

Have dealt with many garages & bought many cars over the years.This is by far the worst & most rude customer service.Dude on phone even had the cheek to say 'are you sure you're ready to buy the car?'. Idiot!

By Michael P on 23 January 2024 | Purchase not verified

Dealt with Andy at Ideal Cars, really nice guy, car was exactly as described. It was ready to pick up at the agreed time and all valeted and MOT'd as agreed. Excellent service.

By Jodie H on 06 December 2023 | Purchase not verified

Fantastic customer service. Very helpful and knowledgeablewith the process. We found a vehicle on the Saturday and it was delivered through one of their recommended company's and arrived on the Wednesday. Vehicle was exactly as described and in Fantastic condition.

By Anonymous on 06 December 2023 | Purchase not verified

I had a smooth easy car buying experience here. Daniel was very helpful and informative, especially as it was my first time buying a car. There was no hard selling, and the pricing/warranty options were clearly explained. Very happy with my purchase. Thank you.

By Victoria on 10 November 2023 | Purchase not verified

A really pleasant and easy buying experience from the start. Lots of choice and good prices, the staff were very helpful, and I love my car and have had no problems whatsoever. Would definitely recommend.

By Chris on 10 November 2023 | Purchase not verified

had problem after problem starting with the day after collecting the car but would not take responsibility for anything. Nothing but trouble customer service levels are shocking. DONT FALL FOR IT, And when you complain they can become very aggressive

Reply from Ideal Car Centre on 10/11/23

We are sorry to hear about your unhappy experience. Please could you confirm which car you purchased so we can look into it for you?