Customer reviews of Ideal Car Centre

By Sergio V on 10 November 2023 | Purchase not verified

Staff were very friendly and obliging. A pleasure to deal with. Even got a bowl of water for our dog!!

By Robert N on 10 November 2023 | Purchase not verified

Wanted to say how helpful and friendly ideal car centre are. Especially leon who helped me find my perfect car and explained everything so I felt confident in my purchase .

By Kara on 10 November 2023 | Purchase not verified

Visited the car center yesterday was greated by a lovely young man..believe his name was Leon he listened my needs and was able to show me some vehicles within my price bracket he had a great knowledge about many of the cars in stock. Would highly recommend •Great service •Fantastic communication •Experienced sales staff •Brilliant customer service Thanks again

By Chris on 10 November 2023 | Purchase not verified

Dealt with Andy who was very helpful with my purchase. Would recommend and will definitely use again.

By David S on 07 November 2023 | Purchase not verified

The staff were pleasant and helpful with no pressure. I bought the car over the phone and it was exactly as described when I collected it. I would recommend.

By Sam S on 14 August 2023 | Purchase not verified

Not a great experience. Traveled 40 miles to go view a car that I have seen on here for a few weeks with full intention of buying cash but the interior was dirty as well as the car needing multiple things fixed. I was told I could take the car on the day but I would have to pay for the cleaning and maintenance myself as well as no money off the asking price. Or I could wait for a week for the car to be in the condition that it should have been in in the first place. If the car isn’t ready to be bought there and then why not tell me that before I had traveled all that way for my appointment. The only reason it got more than 1 star is because the lad I spoke to Ben was quite helpful but others than that I would avoid this place not a good dealership.

Reply from Ideal Car Centre on 23/09/23

We are sorry you are unhappy but not sure this review is entirely fair. The car was kept outside and the weather was terrible so obviously it wasn't 100% clean, and you were informed prior to travelling that the car was not ready as we were waiting on a sat nav unit that had been ordered. The car was already reduced, £1,000 below the recommended retail and we had several other appointments booked on it which you were aware of. the usual procedure, which you were offered, would be to place a deposit and collect the car another day once it had been fully prepared and had a full valet prior to collection. You didn't want to do this unless we knocked money off for your having to travel, which I am sure you appreciate is nothing to do with us and the car had already been reduced. It seems you have only given us a negative review as we refused to knock money off a car already reduced and £1,000 below retail price.

By John D on 20 April 2023 | Purchase not verified

Car I bought has many issues and not only does the owner not want to know but he is very rude and has no customer service skills. Looking at feedback I can see that others are having same problem.

Reply from Ideal Car Centre on 20/04/23

We are sorry to hear you were unhappy as all our staff always strive to be polite, courteous, and helpful. Can you please confirm which vehicle you purchased, as we have no record of your purchase and have not had any customers telling us of issues with their vehicle, and people often mistake us for Ideal Car Centre Ltd which is an entirely different company.

By Anonymous on 25 January 2023 | Purchase not verified

Very poor communication, after call decided NOT to buy car from this place. If my after service would look as poor as this conversation, i better say NO today. Good luck

Reply from Ideal Car Centre on 25/01/23

We are sorry to hear you were unhappy as all our staff always strive to be polite, courteous, and helpful. Can you please confirm who you spoke to and on what vehicle, as we have no record of your enquiry and people often mistake us for Ideal Car Centre Ltd which is an entirely different company.

By Anonymous on 25 January 2023 | Purchase not verified

Very rude customer service, I had a genuine question to ask about a certain vehicles price and was returned with very rude customer service

Reply from Ideal Car Centre on 25/01/23

We are sorry to hear you were unhappy as all our staff always strive to be polite, courteous, and helpful. Can you please confirm who you spoke to and on what vehicle, as we have no record of your enquiry and people often mistake us for Ideal Car Centre Ltd which is an entirely different company.

By Rob B on 23 March 2022 | Purchase not verified

Very poor after sales, Andy promised to resolve a major issue and after chasing so many times I am now being ghosted! Do not trust them, they offer false promises and will not solve any issues! Stay away

Reply from Ideal Car Centre on 26/05/22

We are sorry to hear you are unhappy, however we are confused by your review. You bought the car last April 2021 and had a fault which was rectified at a garage and paid for by us. You left this review in March 2022 12 months after your purchase and after your warranty has run out. We have had no contact from you since the repair and Andrew has not been with the business for several months so could not have promised anything.