Customer reviews of Ideal Car Centre

By Anonymous on 10 November 2023 | Purchase not verified

Been looking for the right vehicle for ages and recently found it at ideal car centre. Andy made the whole experience a pleasure from start to finish and i couldnt be happier.

By Kyle E on 10 November 2023 | Purchase not verified

Made buying a car effortless and stress free

By Teigan on 10 November 2023 | Purchase not verified

While looking for a car, I came across ideal car centre they had the car that I wanted well within my budget. It had low miles, full service history and was in lovely condition. All the staff were helpful and I have had no problems.

By Khadiza on 10 November 2023 | Purchase not verified

I bought a car on finance for the first time from this dealership. I pointed this out and would have liked them to have explained what that entails in depth as I am not knowledgable about how it works. Instead we went through the process of signing papers very quickly. I feel it is the dealer’s duty to explain every nook and cranny about the finance company you are about to sign up to and even briefly explain the monthly costs and the total cost overall, including interest, how the binding contract works, etc. The first dealer I spoke to was not very knowledgable about a lot of things which then became a problem later down the line. In the showroom, it looked like the car windows were tinted but it was in fact how it was manufactured and the person who showed me round the car mentioned that these tints could be peeled off which wasn’t the case at all. I could’ve sworn I saw a lid/cover in the boot of the car at the time of viewing as it was the first thing I checked when viewing the car. I then noticed that this was missing and buying a car of that price, I expected it to find everything in order and in its right place. It is the dealer’s responsibility to check and make sure nothing is missing in a car, especially things like the lid of a boot before putting it up for sale or this should have been pointed out to me when I was looking round the car. Unfortunately, I am now having to buy a boot cover/lid myself. However, once I had Andy help me with the process, things went a little bit more smoothly. I found Andy to be quite accommodating and patient and dealt with my queries in a professional manner, so things were a bit more positive towards the end of the buying process. He clarified a few things for me, so I felt a bit more positive about buying the car.

By Kris on 10 November 2023 | Purchase not verified

Great Service, very helpful staff, reasonable prices, lots to offer,

By Peter on 10 November 2023 | Purchase not verified

Fantastic to deal with. Was surprised to find the car in much better condition than described. I got an absolute bargain.

By M on 10 November 2023 | Purchase not verified

Possibly the worst car experience I have ever had in 20 years. Arrogant, threatening , and extremely rude when I enquired about a car which I was I interested in but still not satisfied about the price. Quite unbelievable attitude and would strongly advise against giving this company any enquires in the future

Reply from Ideal Car Centre on 10/11/23

We are sorry to hear you are unhappy as we pride ourselves on good customer service. As you have not given your details or any actual details of what happened we cannot confirm who you are however if you are the gentlemen who emailed whilst we were closed during the Coronavirus lockdown on our BMW X5, you informed us very bluntly you were not interested in our car at that price despite it being reduced by £1,000 during our sale, the cheapest in the country, and £3,000 below the market value. You were politely informed of this and advised if you were not happy with the price that unfortunately we could not help you and you would need to buy a different car if you did not want to buy ours at the sale price. We have copies of these emails to prove this. You then wished to complain to a manager at which point you claimed your emails said something completely different. When we read the emails to you to confirm your complaint you became extremely rude and aggressive. We are at a loss to your claims of being threatened or anyone being rude or aggressive. Thankfully our calls are recorded and we are happy to replay them for you to show we were at all times polite and trying to be helpful, you were simply unhappy we would not reduce the car further. Again we are sorry to hear you were unhappy but we are more then happy to provide copies of the emails and phone recordings should you still not be satisfied.

By Steve on 10 November 2023 | Purchase not verified

Great company to deal with, Very professional Team, friendly and knowledgable. i would recommend them to friends and family. Thank you to all at Idea car centre

By Anonymous on 10 November 2023 | Purchase not verified

An excellent used car dealer based in the Manchester area easy to get to and a good selection of cars

By Anonymous on 10 November 2023 | Purchase not verified

Andy the Manager was a dream to deal with and made sure we were all singing from the same hymn sheet before we committed to a £1000 deposit.