Customer reviews of Ideal Car Centre

By Mark J on 10 November 2023 | Purchase not verified

I have to say that after finding the cheapest car for it's age and mileage online I expected the worst. After making a telephone enquiry I was pleasantly surprised, the salesman was friendly, polite and very knowledgeable. I decided to make a trip over ( Some 120 Miles) and visited the dealership which is basically a unit on an Industrial estate. On my arrival I was welcomed inside and left alone to have a look around my car. I couldn't fault it, it was exactly what I was looking for. I was invited into the office where I was shown all the paperwork and after a brief discussion with the salesman about what my intentions were we were taken on a test drive. I couldn't take the car right away as I needed to move some money from my savings so I left a £1000 deposit to secure the car. We arranged to collect the car the following Wednesday and I was told I must pay the balance 24 Hours before by online bank transfer. I have to admit, this made me feel uneasy and the more I thought about it the more I worried. I rang the dealer the next day to ask if I could pay by debit card upon collection and was advised that this is not allowed, they tried to put my mind at rest and explained that they take so many payments and it was cost effective for them to take it by bank transfer and also explained that if there was any issues with the card payment I would obviously not be able to collect my car, being so far away I couldn't take that risk either. I made my payment and the following day I collected my car. On my collection day I arrived a little late so had to wait a short time as the salesman was with another customer but when he was free the handover was quick and efficient. He set the tax up for me went through all the paperwork and off I went. I have had no issues with my car so I cant comment on the aftersales but I have dealt with many people in my 70 years and I found all the staff at Ideal to be friendly, straight talking and honest. I have already recommended this dealer to my friends and family and I hope they continue to focus on customer service as they continue to grow. Mark

By Toby S on 10 November 2023 | Purchase not verified

Recently bought a car from this dealer and reading the reviews I have to say I was concerned. I paid for the car 24 hours before collection and since collecting the car I haven’t looked back. It was painless and hassle free.

By Martin B on 10 November 2023 | Purchase not verified

Turned up to view a VW polo which was by far the nicest I had seen that day, half an hour later we were driving it away. Cannot fault the service or the car from the Ideal Car Centre.

By Terry R on 10 November 2023 | Purchase not verified

Very happy with car i bought andy is very helpful

By Macie L on 10 November 2023 | Purchase not verified

Service cannot be faulted, very happy.

By Anonymous on 10 November 2023 | Purchase not verified

Bought a mercedes from Ideal Car Centre very recently. Been nothing but problems bills for repairs in the thousands. All provable verifiable faults. Car pulled to the left was fixed and tracking done steering wheel still of center then pouring oil they claimed from oil cap. Saud they would send me new one never did. Oil was actually from rocker covers. Big job. Then the suspension was broken had to be replaced at the back. Also the warranty supplied pays out max of 500 pound per job and very little is covered on it and could only find 1 garage nearby that would take it and that happens to be the garage that does work for ideal cars called every auto. Had car about 3 months been in repair over 8 weeks. One thing after another. No courtesy car offered no compensation made it very difficult to even talk about returning the car. Only really has 30 days warranty from ideal cars rest is on this warranty company. Had a truly terrible experience. Im being honest here and stating the facts judge for yourself but id be very very wary of using them again in fact i wouldnt.

Reply from Ideal Car Centre on 10/11/23

We are sorry to hear that you are unhappy with your car but we are somewhat shocked and disappointed by your review as we have gone out of our way to help you. The suspension was inspected at your request and there were no faults found with it. There was also no fault with the rocker cover, a very slight oil leak which we fixed for you at no cost to you. It was not a big job at all, it was very minor. During this time despite you ringing us constantly every day or two, we have acted courteously and professionally and helped you at every opportunity. We have not heard from you since so I am not sure what you other concerns could possibly be. We did not offer compensation as your 'faults' were fixed at no cost to you so I am not sure exactly what compensation you would require. You were aware at purchase of the warranty claim limit of £500 per claim - a warranty we supply FREE - and you declined to upgrade to a 12 month warranty for £150 with a claim limit of £1,000. You have had the car almost 5 months and the car has probably spent 1 week maximum being repaired, at your request for items which were not faulty but we repaired as a gesture of goodwill. Unfortunately you bought a 10 year old car done almost 100,000 miles and expected it to be like a brand new one.

By Anonymous on 10 November 2023 | Purchase not verified

Well priced cars, very clean and tidy. Staff are very welcoming and helpful, would recommend Ideal Car Centre to anyone looking for a great deal.

By Stanly on 10 November 2023 | Purchase not verified

Recently purchased a Volkswagen from Ideal Car Centre, I found the staff to be very helpful and they always go the extra mile to help you out.

By Allana on 10 November 2023 | Purchase not verified

Excellent honest local dealer, I cannot fault them

By Anonymous on 10 November 2023 | Purchase not verified

Dealt with Aaron he was great service and car selection are second to none. Will defo recommend.